- Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).
- Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.
- Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users
- Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.
- Assists in the planning, coordination and implementation of projects.
- Assists in training of basic systems for new and current users when necessary.
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
- Other duties and responsibilities as assigned.
- First degree in Information Technology or Computer Science or any other related field
- At least 1 Year experience in management/Implementation of IT applications and providing end user support
- Computing and User Support
- Hardware Configuration
- Application Support and Maintenance
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus