Responsibilities

  • Prepare Weekly visitation plans based on escalations and customer complaints
  • Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required
  • Enforce actions on consumers resorting to theft or illegal use of electricity 
  • Investigation of complaints assigned and providing technical comments on various investigations.
  • Ratification of penalized customer
  • Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
  • Periodic Energy and commercial loss audit
  • Weekly Performance reporting
  • Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues/complaints. 
  • Carry out any other duties as requested by the team lead and/or Head (Vigilance strategy & Monitoring)

Minimum qualifications

  • This role requires a first degree or its equivalent diploma qualification
  • Requires between 1-2 years relevant work experience 

Technical Competencies

  • Good Knowledge of metering installation
  • Familiarity with the various types of electricity metering infrastructure 
  • Good knowledge of the electricity supply chain value system
  • Knowledge of the electricity regulatory codes and requirements
  • Energy audit/accounting capabilities
  • Business Acumen
  • Customer Orientation
  • Planning and Organizing
  • Teamwork

Behavioral Competencies

  • Discipline & Integrity
  • Communication skills.
  • Business ethics.
  • Great analytical skills.
  • Attention to detail. 
  • Ability to influence others
  • Good Intuitive and observatory skills
  • Good Listening and questioning skills