Responsibilities

  • Bill distribution to customers
  • Prepare exception reports
  • Reading of meters attached to Distribution Transformers
  • Customer meter reading, re-reading, site visit and capturing meter status/remark.
  • Partake in and supervise meter reading activities and vetting all reading sheets and folios submitted 
  • Partake in and supervise  daily cash drive and Prepaid Meter  monitoring activities 
  • Managing meter reading instrument availability for meter reading activities.
  • Ensuring timely meter reading data download and upload for bill processing on a daily basis
  • Investigate and ensuring customers complaints related to meter reading and billing are resolved
  • Empower/ support team for improving meter reading efficiency.
  • Tracking collection efficiency and reporting on weekly collection activities and status
  • Supervise  daily cash drive and Prepaid Meter  monitoring activities 
  • Weekly collation and reporting of all new customers, tariff reclassification and other accounts maintenance information.
  • Responsible for all prime customers within supervisory areas.
  • Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
  • Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
  • Performing remote monitoring of meter behaviour using human machine interfaces (HMI)
  • Providing customer meter reading books/cycle and updating reading sequence.
  • Performing manual data entry for customer meter reading and meter reading status on a daily basis.
  • Managing meter reading instrument availability for meter reading activities.
  • Preparing daily reading upload batch files, exception reports and bill distribution to customers.
  • Performing on site activities/supervision with regards to installed meters and remote energy usage tracking.
  • Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
  • Managing all customers’ complaints related to meter reading within areas of jurisdiction.
  • Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc)
  • Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.

Minimum qualifications

  • First degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field
  • Minimum  4 – 6 years field experience in sales and marketing
  • Understanding of the peculiar revenue collection challenges of the energy industry
  • Basic computer proficiency (MS Excel, Word, Outlook)

Technical Competencies

  • Strong, creative, strategic, and personal sales skills
  • Be adaptable and able to meet deadlines on assignments, juggle multiple demands and to work with all types of individuals.
  • Good Analytical skills and  deep Knowledge of the business.
  • Strong skills in negotiating, planning, problem solving, and timely problem escalation.
  • Excellent time management and organizational skills

Behavioral Competencies

  • Ability to work under pressure and multi task effectively
  • Ability to lead and influence others 
  • Communication Proficiency.
  • Attention to Detail.
  • Customer Service.
  • Problem Sensitivity and Integrity
  • Good Customer Relation Service
  • Problem Sensitivity and Integrity