Responsibilities


  • Investigation of customer metering complaints assigned and providing technical comments on various investigations.
  • Resolve all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation
  • Ensure meter installation/commissioning/maintenance targets are met
  • Overall responsibility and control for the quality of metering infrastructure supervised/assigned
  • Periodic customer meter re-certification and validation for energy accuracy
  • Daily Activity reporting
  • Ensure technical and commercial feasibility checks and customer account number authentication
  • Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
  • Carrying out all other functions as designated in line with achieving the departmental objectives.

Minimum qualifications

  • This role requires a first degree in Electrical Engineering
  • Requires between 0 - 3 years relevant work experience 

Technical Competencies

  • Good knowledge of NMD customer metering 
  • Familiarity with the various types of electricity metering infrastructure 
  • Good knowledge of the electricity supply chain value system
  • Knowledge of the electricity regulatory codes and requirements
  • Customer Orientation
  • Planning and Organizing
  • Team work

Behavioral Competencies

  • Discipline & Integrity
  • Communication skills.
  • Attention to detail. 
  • Ability to influence others
  • Good Intuitive and observatory skills
  • Good Listening  and questioning skills