Responsibilities

·         Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)

·         Performing remote monitoring of meter behaviour using human machine interfaces (HMI)

·         Performing remote energy usage tracking

·         Customer meter reading and capturing meter status/remark.

·         Providing customer meter reading books/cycle and updating reading sequence.

·         Performing manual data entry for customer meter reading and meter reading status on a daily basis.

·         Managing meter reading instrument availability for meter reading activities.

·         Preparing daily reading upload batch files.

·         Prepare exception reports.

·         Bill distribution to customers.

·         Meter reading and bill distribution reporting.

·         Performing on site activities/supervision/site visit with regards to installed meters.

·         Monitoring of  prepaid meters

·         Special customer meters re-reading/site visit.

·         New customer capture and periodic customer tariff reclassification

·         Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.

·         Managing all customers’ complaints related to meter reading within areas of jurisdiction.

·         Managing Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc)

Minimum qualifications

·         First degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field.

·         Minimum 2 years field experience in sales and marketing.

·         Basic computer proficiency (MS Excel, Word, Outlook)

Technical Competencies

·         Knowledge of the power industry

Behavioral Competencies

·         Ability to work under pressure and multi task effectively.

·         Good Oral and Written Communication Skills

·         Attention to Detail.

·         Persuasive

·         Analytical Skills