Responsible for receiving e-mails, walk-in complaints from
various sources such as consumers, the CEO-
IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC,Employee
Obtains client information by E-mail, letters, interviewing
clients; verifying information.
Respond to billing inquiries and handle customers' high bill
Provide information about company programs, products and
Report electric emergencies and outages.
Provide data to customers requesting new services and/or
construction and channel to appropriate office.
Seek resolution of customer complaints.
Respond to utility commission and agency inquiries.
Updating customers' account.
To take telephone calls on behalf of IE in order to fulfil
To know the most up to date information on all product and
services of IE and be able to help customers in a quick and friendly fashion.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to
standards and guidelines; recommending improved procedures.
Comply with Quality Management System / Operational Health
& System requirements including objectives and applicable regulations
relating to assigned jobs
Assist in Carry out any other duties as requested by Unit
Head and Head of Department
This role requires a first degree or its equivalent diploma
Requires at least 3 years relevant work experience with
advanced/ extensive knowledge and mastery of relevant theories, principles and
complex techniques gained through broad experience or special development
Knowledge of the complaint resolve process.
Knowledge of the business
Good customer service management
Good Analytical skills.
Commitment to Task
Ability to work under pressure and multi task effectively.