Responsibilities

  • Support in driving efficiency in new customer acquisition and retention.
  • Support in the implementation of Marketing Strategies in order to meet and exceed the commercial target of the Company in the undertaking.
  • Provide specialist customer engagement, service and support to premium customers with a bid to ensuring that their lifestyle and investment needs are met.
  • Identifies, evaluates and implements new customer acquisition strategies.
  • Identify emerging markets to harness opportunities for new customer acquisition and VAS products sales.
  • Marketing of Energy Optimization Services/VAS to meet customer’s needs.
  • Manage and deepen relationships with existing and prospective premium customers.
  • Initiate structure of investment to meet client’s needs.
  • Perform all other duties as assigned by the Team Lead
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
  • Assist in Carry out any other duties as requested by the Business Manager/Commercial Manager

Minimum qualifications

  • First degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field.
  • Minimum 3 years field experience in sales and marketing within the banking industry, specifically with retail experience.
  • Basic computer proficiency (MS Excel, Word, Outlook)

Technical Competencies

  • Electricity Regulations and Policies
  • Data Gathering and Analysis
  • Customer Focus & Support
  • Energy Loss Reduction Techniques Management
  • Revenue Assurance
  • Payment Solutions/ Strategy
  • Non-Maximum Demand (NMD) Management
  • Key Account  Management

Behavioral Competencies

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus