• To handle the administrative processing of grievance issues and escalations from third party provider.
  • Manage resourced employee’s onboarding process; paperwork (ie identity card) is completed accurately.
  • Support in the administration of Performance Management processes for Resourced Employee e.g. performance objective drafting, performance appraisal administration etc.  
  • Prepare letters, reports and various documents relating to the outsourcing process as required.
  • Ensure all resourced employee  receive their work tools within specified timelines.
  • Coordinate the monthly validation of all currently engaged resourced employee in IE.
  • Monitor Service Level Agreements, contract expiration and renewals.
  • Oversee the administration of health insurance packages and other benefits such as Leave etc. accrued to the resourced employee.
  • Create & maintain database on all resourced employee to ensure quick retrieval of information.
  • Support the outsourced vendor, organize and host town hall meetings; prepare minutes of meeting and track action points
  • Provide necessary support to ensure the accountability, transparency and regulatory requirements of the company are met.
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
  • Carry out any other duties and projects as required.

Minimum qualifications

  • This role requires a relevant first degree or its equivalent diploma qualification
  • Requires between 0-2 years relevant work experience with  working knowledge and exposure to Human Resources Management, gained through experience, education, training or special development 

Technical Competencies

  • Knowledge of employee relations management
  • Knowledge of grievance & disciplinary management
  • Labor relations administrations
  • Proficiency with Microsoft Office 

Behavioral Competencies

  • Communication and interpersonal relations
  • Problem solving and decision making
  • Business focus