Responsibilities

Prepaid Meters

  • Provide leader ship for the entire team on   PPM accounts management on Ultimo and Advanced Metering Infrastructure (CIS) Platform and deal immediately with any exceptions. 
  • Ensure that account receivables is not understated when transferring arrears from one platform to another or during and after migration
  • Manage and maintain an accurate/complete PPM Database and ensure that the database can be relied upon
  • PPM revenue projection for the entire Disco based on trend analysis. Compare customers monthly consumption patterns based on demography, building, availability and consumption patterns
  • Review monthly reports on PPM energy allocation viz a viz monthly revenue
  • Review monthly ageing analysis/low vending activity report
  •  Joint compliance responsibilities for all vending cashiers at the respective Business Units
  • Provide input for the development of departmental policies/procedures
  • Analyze and maintain statistical forecasts for prepaid meter customers 
  • Perform analysis on power theft – analysis on all possible cases by using data for prepaid meter customers
  • Provide delinquency report to vigilance team, based on customers with no/irregular vending pattern. E.g customers with zero vend, low vend, sparing vending pattern etc.  
  • Direct, manage and provide strategy to the team during projects
  • Provide qualitative and quantitative information to management with respect to new automation areas that constantly requires management buy-in. and continuous process improvement
  • Overall responsibility for Team’s performance and productivity
  • Ensures quality of NMD customer metering 
  • Joint responsibility for commercial loss reduction by guaranteeing the efficacy of all NMD metering infrastructures.
  • Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
  • Assist in Carry out any other duties as requested by the Unit Head and Head of Department

Minimum qualifications

  • First degree in business related, finance, social science and /or engineering discipline
  • Minimum of 8 - 10years post qualification experience with 2 – 4years in a managerial role in a similar role

Technical Competencies

  • Electricity Regulations and Policies
  • Data Gathering and Analysis
  • Customer Focus
  • Customer Support
  • Payment Solutions/ Strategy
  • Non Maximum Demand Meter Reading
  • Non-Maximum Demand (NMD) Management
  • Energy Loss Reduction Techniques Management

Behavioral Competencies

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus