Co-ordinate and assist in creating, developing and maintaining highest quality relationships that include creative structuring of solutions that meets maximum demand customer needs.
Assist in managing an assigned portfolio of maximum demand consumers, ensuring maximization of potential from each account
Co-ordinate and assist in consumer complaints pertaining to MD consumers.
Liaise with MDMM on decision making pertaining to consumer complaints.
MIS reports for MD category of customers
Create, carry out any other duties as requested by the Head of Department of the company.
Build and maintain strong, long-lasting customer relationships
Ensure all customers complaints are escalated and resolved within 24 hours
Improve existing Maximum Demand customers database by effective KYC
Follow up with customers to ensure monthly bills are paid promptly
Co-ordinate daily revenue collection
Operate as the focal point for any all complaints specific to the customer
Analyze monthly energy consumption data and billing histories of Maximum Demand customers
Co-ordinate review customer profile and promote any potential value-added services to the customer
Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
Develop and execute business plans aimed at acquiring new MD customers.
Prepare Cost Benefit Analysis to be considered for project execution.
Assist in Carry out any other duties as requested by the Head of Department
This role requires a first degree or its equivalent diploma qualification
Requires at least 6 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development